I recently started working with the immersive video tools and am experiencing frequent crashes where After Effects freezes and writes out huge log files with the following extension: “log.dmp.full.” The log files are anywhere between 4 – 26 GB! I suspect the log files keep getting written to and growing until I force quit After Effects.
The crashing usually occurs during preview, but not always (one time it occurred as I was initiating a render in Media Encoder). I am not working with 360 video, but regular equirectangular images from still panoramic shoots or, in some cases, CGI generated equirectangular renders. The crashing occurs with images ranging in size from 3000 x 1500 16bit tifs to 8bit PNG’s at a paltry resolution of 1000 x 500. So I don’t think memory or size is an issue. I also have my cache set to 495GB on a separate SSD and have noticed that when the crashing occurs, my cache still has ample space depending upon when it was last cleared. I have Mercury GPU Acceleration (CUDA) enabled.
My system is a Windows 10 box with 64 GB RAM and two GTX 1080 Tis and one GTX 780. Two monitors are hooked into one of the 1080 Ti’s and a small third monitor is attached to the 780.
I figured I would post on forums first before contacting Adobe directly to see if any one else is experiencing such issues. I plan on utilizing the 360 features a lot in the coming weeks but need to know I can depend on a steady work flow with these tools. I moved several of the GB sized crash files to a separate drive in case I need to somehow get those to Adobe. But right now anytime AE crashes in this way I need to immediately navigate to the CRLogs directory and delete the file or my system will soon run out of hard drive space.
